Happy New Year!
We hope you had an enjoyable Holiday Season... 2012 is now upon us, and as we dive into the new year, we want to take a moment to express how thankful we are for your ongoing support and your business. Our committment to you is that we will continue to offer you the industry leading service and support that our valued customers have become accustomed to.
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IMPORTANT DEADLINE - March 15, 2012
ADA Compliance On All ATMs Is Required
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What is it and what does this mean to you?
The 2010 Americans with Disabilities Act Standards for Accessible Design gives very specific remedies for upgrading ATMs by March 15, 2012 to be able serve users with all manner of physical disabilities. Some of the required updated standards include:
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Voice Guidance requirements
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Braille Instruction requirements
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Height and Reach requirements
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Clear Floor Space requirements
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Input Device requirements
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Numeric Keypad requirements
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Function Keys requirements
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Display Screen requirements
All ATM(s) will
need to be fully compliant with these regulations by the March 15, 2012 deadline.
This may be as simple for you as a software upgrade or the need for Braille stickers, or could potentially mean the need for an ATM replacement if your ATM does not have an upgrade available as with a limited number of the older ATMs that are still in the field.
While we recognize this may be somewhat of an unexpected financial burden for you, please understand that it will be for us as well, as we need to service all of our customers so that everyone will be protected and in full compliance when the deadline rolls around.
We want you to know that we are going to facilitate all upgrades with no labor expense being charged, and we will also be passing along our cost with zero markup, for any upgrade parts/kits that are required. We will also be providing the required Braille stickers at our expense.
We are currently working through our roll out plan in layers, to ensure the most cost-effective upgrade and/or replacement path is achieved at all Ocean ATM locations.
You can get more details on our website at this link:
http://www.oceanatm.com/ada-compliance.php or call us at 877-538-2860 to discuss if you have not yet been contacted by one of our reps.
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Surcharge Fee Disclosure Stickers Also Require Immediate Attention
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Lawsuits against financial institutions and ATM owners and operators that do not display surcharge-fee disclosure stickers are on the rise. Under EFTA Regulation E, an ATM operator is required to provide an external and onscreen notice of the fee for a transaction, and allow the consumer to opt out before the fee is charged.
ATM owners and operators are at risk of being sued should the ATM machine not have a fee sticker physically visible.
In order to stay in compliance, our network requires that we keep photos of all ATMs that we process for, on file.
Please take a moment to provide us with a digital photo of your ATM machine with the surcharge-fee disclosure sticker displayed.
You may email it to Mike@OceanATM.com or you can text a photo directly from your phone to 732-672-2680. You can also fax this photo to 877-538-8929 or mail a copy to us at:
Ocean ATM
1038 Rt 88 Ste 2
Point Pleasant, NJ 08742.
Please be sure to include the name of your location.
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We hope you found this newsletter to be informative, and of value. If you have any questions at all, please do not hesitate to call us at 877-538-2860
